Are you a helpdesk officer with experience in Moodle LMS? Moodle HQ team is looking for a passionate, hard-working helpdesk support officer to join Moodle team. If you are a help desk officer who enjoys learning and being challenged, then this is the perfect opportunity for you to join one of the best open source teams in the world.
Moodle is the world’s most popular Learning management System with more than 120 Million users around the globe. It is being used in around 233 countries and supported by more than 90 Moodle partners.
If you are willing to join the Moodle brand wagon and start an awesome career in the open source software, then you should grab this opportunity. Moodle HQ team is looking for someone who is well versed with Moodle and G-Suite and can respond to support queries via multiple communication channels.

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What you need to do:

Here are some more specific requirements and responsibilities:

  • Providing reports on outstanding issues
  • Attending team meetings to better understand our products
  • Providing front line service for office visitors
  • Assisting with general office admin duties

What you need to have:

  • Customer service experience, ideally in an IT call centre environment
  • Experience using Zendesk or similar helpdesk products and CRM systems such as Zendesk, Jira, Salesforce, SuiteCRM, Dynamics CRM
  • Demonstrated ability to learn new products
  • Experience in the educational or IT services sector
  • Enthusiastic and approachable personality
  • Ability to work independently and take initiative but also be a team player
  • Excellent communication skills (both written and verbal)
  • Availability to work in Perth, Australia
  • Your experience to Moodle and G-Suite

What you will get?

  • a workplace where we really value our peers,
  • a caring, respectful, open and innovative workplace
  • A competitive salary
  • Gaining new skills by learning from highly skilled peers
  • Regular social events
  • Flexible workplace including no dress code
  • Monthly staff massages
  • The knowledge you are helping millions of people reach their goals worldwide

If you are interested in the Helpdesk officer job with Moodle HQ, click here to apply.

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